Refund and Cancellation Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fletcherfarms13@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fletcherfarms13@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fletcherfarms13@gmail.com.

Grown in Colorado, Crafted for you!

Made with care and unconditionally loved by our customers, our signature products exceed all expectations.

Our journey began with a single row of lavender and a passion for small-batch quality. Today, our signature products are a reflection of that history and the land we call home. Every item we craft is rooted in our deep connection to the fields, bringing the peaceful essence of the farm directly to you.

Driven by Care, Proven by Results

Made with care and unconditionally loved by our customers, our products are designed to do more than just smell like the farm—they are built to perform. In the high-altitude air of Colorado, skin needs more than just a scent; it needs a solution.

By using our own farm-grown lavender and pure beeswax, we’ve created a top-of-the-line personal care collection that acts as a concentrated nourishment for dry, "stressed" skin. Our customers tell us daily that our balms and sticks exceed all expectations, providing lasting moisture and a natural calm that mass-produced lotions simply can't match.

For Every Member of the Family (Including the Furry Ones)

That same commitment to quality extends to our Dog Nose & Paw Balms and our Dog Mist products. We realized that the rugged Colorado trails and hot valley pavement were just as tough on our dogs as they were on us.

We applied our "Farm-to-Family" philosophy to pet care, creating a 100% lick-safe, breathable shield for your dog’s sensitive pads and noses. It’s the same pure, effective relief we use ourselves—because we believe our companions deserve the very best nature has to offer.

The Direct Advantage

When you see the Colorado Proud seal on our labels, it’s our promise of origin and integrity. We don’t use fillers, and we don’t cut corners. From our Colorado fields to your daily ritual, we are honored to share the Fletcher Farms tradition with you and those you love.

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